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linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100″ pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100″ mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off” absolute_devices=”small,medium,large” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” sticky_transition_offset=”0″ scroll_offset=”0″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ filter_hue=”0″ 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transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ margin_bottom=”0px” last=”true” border_position=”all” min_height=”” link=”” first=”true”][fusion_text animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” content_alignment=”center” font_size=”16px”]
Below you’ll find the most common questions you may have for us.
If you still can’t find the answer you’re looking for just Contact Us
[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”yes” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” 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filter_opacity_hover=”100″ filter_blur_hover=”0″ padding_left=”80px” padding_right=”80px” margin_bottom=”40px” padding_left_small=”20px” padding_right_small=”20px”][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_2″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” 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transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”false” border_position=”all” min_height=”” link=”” first=”true”][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”5″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” text_color=”var(–awb-color7)” text_transform=”uppercase”]
Product Information
[/fusion_title][fusion_accordion border_size=”0″ title_tag=”h1″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” boxed_mode=”yes” background_color=”var(–awb-color3)” content_color=”var(–awb-color6)” icon_box_color=”var(–awb-color1)” toggle_active_accent_color=”var(–awb-color4)” toggle_hover_accent_color=”var(–awb-color4)” icon_boxed_mode=”no” icon_color=”var(–awb-color7)” type=”accordions” inactive_icon=”fa-angle-down fas” active_icon=”fa-angle-up fas” icon_alignment=”right”][fusion_toggle title=”What size are the bottles and how many fragrances do you offer?” open=”yes” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]Each bottle is 30ml, and we offer a total of 44 fragrances across ladies, men’s and unisex options, with more fragrances being added regularly.[/fusion_toggle][fusion_toggle title=”Are your fragrances oil-based?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
Yes. We use the maximum recommended level of high-quality fragrance oil giving you a longer-lasting, more luxurious scent experience.
[/fusion_toggle][fusion_toggle title=”Do your fragrances smell like the originals?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
Our fragrances are inspired by popular designer fragrances, and most people can’t tell the difference.
[/fusion_toggle][fusion_toggle title=”How do I make my fragrance last longer?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
Apply to moisturised skin and pulse point and avoid rubbing after spraying.
[/fusion_toggle][/fusion_accordion][fusion_separator style_type=”none” flex_grow=”0″ height=”20″ alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” top_margin=”30px” /][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”5″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” text_color=”var(–awb-color7)”]
ORDERING & DELIVERY
[/fusion_title][fusion_accordion type=”accordions” inactive_icon=”fa-angle-down fas” active_icon=”fa-angle-up fas” margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” boxed_mode=”yes” border_size=”0″ border_color=”” hue=”” saturation=”” lightness=”” alpha=”” hover_color=”” background_color=”var(–awb-color3)” divider_line=”” divider_hover_color=”” divider_color=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” title_tag=”h1″ fusion_font_family_title_font=”” fusion_font_variant_title_font=”” title_font_size=”” title_line_height=”” title_letter_spacing=”” title_text_transform=”” title_color=”var(–awb-color8)” icon_size=”” icon_color=”var(–awb-color7)” icon_boxed_mode=”no” icon_box_color=”var(–awb-color1)” icon_alignment=”right” fusion_font_family_content_font=”” fusion_font_variant_content_font=”” content_font_size=”” content_line_height=”” content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color6)” toggle_hover_accent_color=”var(–awb-color4)” toggle_active_accent_color=”var(–awb-color4)” parent_dynamic_content=””][fusion_toggle title=”What is the minimum order?” open=”no” class=”” id=”” fusion_font_family_title_font=”Montserrat” fusion_font_variant_title_font=”400″ title_font_size=”” title_line_height=”” title_letter_spacing=”” title_text_transform=”” title_color=”var(–awb-color8)” hue=”” saturation=”” lightness=”” alpha=”” fusion_font_family_content_font=”Montserrat” fusion_font_variant_content_font=”400″ content_font_size=”” content_line_height=”” content_letter_spacing=”” content_text_transform=”” content_color=”var(–awb-color6)”]
There is no minimum order quantity if you are purchasing as a customer. However, if you’re an agent, there is a minimum order requirement of 15 bottles per order to qualify for the agent pricing.
[/fusion_toggle][fusion_toggle title=”What is the delivery fee?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
We charge a flat rate of R80 for delivery throughout South Africa
[/fusion_toggle][fusion_toggle title=”How do I track my order?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
Once dispatched, you’ll receive a tracking number to track online.
[/fusion_toggle][fusion_toggle title=”How long does delivery take?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
Delivery usually takes 1–5 business days, depending on your area. Outlying regions may take a little longer.
[/fusion_toggle][fusion_toggle title=”Do you deliver internationally?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
No, we currently deliver within South Africa only.
[/fusion_toggle][/fusion_accordion][fusion_separator style_type=”none” flex_grow=”0″ height=”20″ alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” top_margin=”30px” /][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”5″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” text_color=”var(–awb-color7)” text_transform=”uppercase”]
Returns & Refunds
[/fusion_title][fusion_accordion border_size=”0″ title_tag=”h1″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” boxed_mode=”yes” background_color=”var(–awb-color3)” content_color=”var(–awb-color6)” icon_box_color=”var(–awb-color1)” toggle_active_accent_color=”var(–awb-color4)” toggle_hover_accent_color=”var(–awb-color4)” icon_boxed_mode=”no” icon_color=”var(–awb-color7)” type=”accordions” inactive_icon=”fa-angle-down fas” active_icon=”fa-angle-up fas” icon_alignment=”right”][fusion_toggle title=”How long do I have to report an issue?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
You must notify us within 24 hours of receiving your order if there is an issue, and we need to receive the returned goods within 7 days of delivery.
[/fusion_toggle][fusion_toggle title=”How are returns processed?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
Once the returned product is received and inspected, and it meets the returns criteria, we will send the replacement product to you within a week.
[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ last=”true” border_position=”all” min_height=”” link=”” first=”false”][fusion_title title_type=”text” marquee_direction=”left” marquee_speed=”15000″ rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”5″ text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” text_color=”var(–awb-color7)” text_transform=”uppercase”]
Agents
[/fusion_title][fusion_accordion border_size=”0″ title_tag=”h1″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” boxed_mode=”yes” background_color=”var(–awb-color3)” content_color=”var(–awb-color6)” icon_box_color=”var(–awb-color1)” toggle_active_accent_color=”var(–awb-color4)” toggle_hover_accent_color=”var(–awb-color4)” icon_boxed_mode=”no” icon_color=”var(–awb-color7)” type=”accordions” inactive_icon=”fa-angle-down fas” active_icon=”fa-angle-up fas” icon_alignment=”right”][fusion_toggle title=”How do I become an agent?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
All you need to do is complete your details, purchase a Reseller Kit, and you’ll automatically become an agent. It’s that simple.
[/fusion_toggle][fusion_toggle title=”Are there any joining fees when becoming an agent? ” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
There are no joining fees, it is free to become an agent.
[/fusion_toggle][fusion_toggle title=”What is included in the DOT Reseller Kit?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
A selection of 30 luxury fragrances plus access to agent pricing, benefits, incentives, and communication channels.
[/fusion_toggle][fusion_toggle title=”What else do I get when I become an agent?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
- Exclusive agent pricing on all fragrances
- Grocery coupons worth R2 000
- Access to monthly competitions with exciting prizes
- Marketing materials you can use to promote your business
- Regular communication with promotions, selling tips, and success advice
- Ongoing support to help you grow your sales
- Plus bonus promotional rewards such as streaming, insurance, or other freebies, depending on what we are offering at the time
[/fusion_toggle][fusion_toggle title=”How much money can I make as an agent?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
You will make 100% profit per bottle when you sell the fragrance at the recommended selling price. Your income grows with every sale you make.
[/fusion_toggle][fusion_toggle title=”Do I need to order monthly?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
Yes — to maintain agent pricing, you’ll need to place at least one monthly order of 15 bottles or more.
[/fusion_toggle][fusion_toggle title=”Am I employed by Savara Beauty?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
No. You are an independent reseller responsible for your own sales and tax.
[/fusion_toggle][fusion_toggle title=”Can I use the brand’s marketing material?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]
Yes, you may use all the marketing material available on the website for download, but you may not edit or alter any branding.
[/fusion_toggle][fusion_toggle title=”What if I need help?” open=”no” fusion_font_variant_title_font=”400″ fusion_font_family_title_font=”Montserrat” fusion_font_variant_content_font=”400″ fusion_font_family_content_font=”Montserrat” content_color=”var(–awb-color6)”]You can email us anytime at support@dotfragrances.co.za[/fusion_toggle][/fusion_accordion][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]