Last Updated: 1 March 2026

This Privacy Policy explains how Savara Beauty (Pty) Ltd, trading as DOT Fragrances (“we”, “us”, “our”), collects, uses, stores, and protects your personal information. We comply with the Protection of Personal Information Act, 2013 (POPIA), as well as other South African laws that govern privacy and data protection. By accessing our website, purchasing our products, or communicating with us, you agree to the processing of your personal information as described in this policy.

We collect various types of personal information directly from you, automatically through our website, and from third parties. This includes:

• Identification and contact details: Such as your name, surname, email address, phone number, billing address, and shipping address.
• Account and login information: Including usernames and passwords if you create an account with us.
• Order and transaction details: Such as payment confirmation, items purchased, delivery details, and records of returns.
• Communication records: Including messages, queries, and feedback you provide to us.
• Technical data: For example, your IP address, browser type, operating system, and interactions with our website collected through cookies and analytics tools.

We process your personal information for the following purposes, based on lawful grounds as provided by POPIA:

• To fulfil and manage your orders, including handling payments and deliveries. (Necessary to perform a contract with you.)
• To communicate with you regarding your orders, returns, or any inquiries. (Legitimate interest and/or contractual necessity.)
• To comply with legal and regulatory requirements.
• To improve our products, website, and customer service. (Legitimate interest.)
• To send you marketing communications, either with your consent or were permitted by law. (Consent or legitimate interest.)

We use cookies and similar tracking technologies to operate and enhance our website, analyze site usage, and remember your preferences. For more detailed information about the types of cookies we use and instructions on managing your preferences, please refer to our Cookie Policy.

We may share your personal information with trusted third parties who help us operate our business, including:

• Payment processors to ensure secure transactions.
• Courier and logistics partners responsible for delivery.
• IT service providers, hosting companies, and analytics partners.
• Legal, regulatory, or government authorities, if required by law.

All third parties that process personal information on our behalf are required by written agreements to comply with POPIA and to maintain appropriate security safeguards.

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or as otherwise required by law. When information is no longer needed, we securely destroy or de-identify it.

We take reasonable technical and organizational measures to protect your personal information from loss, unauthorized access, or misuse. However, please note that no system can be completely secure, and we cannot guarantee absolute protection.

You have the following rights with respect to your personal information under POPIA:

• Request access to personal information we hold about you.
• Request correction, deletion, or restriction of your personal information.
• Object to the processing of your personal information.
• Withdraw your consent where processing is based on consent.
• Lodge a complaint with the Information Regulator.

To exercise these rights, please contact us at support@dotfragrances.co.za.

If we transfer your personal information outside of South Africa, we will ensure that such transfers are made only where the recipient is subject to a law, binding corporate rules, or a binding agreement that provides an adequate level of data protection in accordance with POPIA.

Our website and services are not intended for use by children. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us immediately so that we can promptly delete such data.

Our website may contain links to third-party sites or services that we do not operate. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@dotfragrances.co.za