Last Updated: 1 March 2026

These Terms of Service (“Terms”) set forth the agreement governing your use of the website and services operated by Savara Beauty (Pty) Ltd, trading as DOT Fragrances (“we,” “us,” or “our”). By accessing our website or making a purchase through it, you agree to be bound by these Terms as well as any additional policies referenced herein.

These Terms apply to all users of the website. This includes, but is not limited to, customers, site visitors, vendors, and individuals who contribute content.

We reserve the right to change or update these Terms at any time by posting revisions on this page. Continued use of the website after such changes signifies your acceptance of the updated Terms.

All products and services listed on the website are offered subject to availability. We may discontinue or alter products and services at any time without prior notice. At our discretion, we may limit quantities or restrict sales to individual customers.

Orders placed through the website represent offers to purchase and are subject to acceptance by us. Unless otherwise stated, prices are inclusive of VAT. We reserve the right to correct any errors and to cancel orders before they are dispatched. Payments are processed securely via authorized payment gateways. Ownership of goods transfers to you only after full payment has been received.

Delivery times provided are estimates and may be affected by courier service interruptions or circumstances beyond our control. We are not liable for such delays. Risk passes to you upon delivery, whereas ownership is transferred only after receipt of full payment.

In accordance with the Consumer Protection Act (CPA) section 56, you may return goods that are defective or unsafe within six months of delivery for repair, replacement, or refund. Under the Electronic Communications and Transactions Act (ECTA) section 44, certain online transactions may be cancelled within seven days of delivery. Please consult our Returns Policy for comprehensive details.

We handle your personal information in compliance with the Protection of Personal Information Act (POPIA). For more information, please review our Privacy Policy.

All content, trademarks, and material on the website are owned by Savara Beauty (Pty) Ltd or its licensors. You may not reproduce, distribute, or use any content without our prior written permission.

Our website may provide access to third-party tools and external links, which are not under our control. We do not assume responsibility for the content or accuracy of these external sites.

The website and all products are provided on an “as is” basis. To the fullest extent allowed by South African law, we disclaim all warranties and are not liable for any indirect, incidental, or consequential damages resulting from your use of the website or products.

We shall not be held liable for any failure to perform our obligations due to events outside our reasonable control, including but not limited to power failures, labor disputes, or natural disasters.

If you have a dispute with us, please contact us at support@dotfragrances.co.za. If the matter remains unresolved, you may refer it to the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission (NCC).

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. The South African courts have exclusive jurisdiction over any disputes arising from these Terms.

If you have any questions regarding these Terms, please contact us at support@dotfragrances.co.za