You are reading the Terms and Conditions between you (“you” or “your”) and Savara Beauty (Pty) Ltd (“Savara Beauty”, “we”, “us” or “our”). Savara Beauty owns and supplies the DOT Fragrances product range, along with any other products or brands we may offer in the future.

These Terms explain how you may use our website and how we supply products to you as an Agent. We may update these Terms from time to time, and the latest version will always be available on our website. If you do not agree with any updated Terms, you may stop using our services. If you continue ordering from us after any updates, it means you accept the new Terms. Please keep a copy of these Terms for your records.

By becoming an Agent, you agree to the following terms:

• You automatically qualify to become a Savara Beauty Agent by purchasing a DOT Fragrance Reseller Kit through the DOT Fragrances website
• To activate your Agent status, you will need to complete your details to register and accept the Savara Beauty Terms & Conditions
• There is no additional registration or joining fee
• Your DOT Fragrance Reseller Kit includes preselected fragrances and gives you access to Agent pricing and benefits
• You automatically qualify for any Agent incentives, competitions, or leaderboard campaigns run by Savara Beauty
• You automatically qualify to sell all future products offered by Savara Beauty

• You purchase each product at the Agent price specified for that item
• Cost prices are subject to change at the discretion of Savara Beauty. You will be notified of any changes
• A recommended retail price (RRP) will be provided for each product. You may determine your own selling price but are encouraged to follow the recommended retail price
• Following your DOT Reseller Kit order, there is a minimum order quantity of 15 items to qualify for the Agent price
• Orders of less than 15 items will be billed at the standard retail price
• To maintain Agent pricing, you must place at least one order of 15 bottles every month

• You may gain access to exclusive agent incentive benefits such as funeral cover, streaming subscriptions, discount vouchers, and promotional giveaways
• Benefits are provided through third-party providers and may change at any time
• You have the option to make use of these benefits and are not obligated to take them
• Where applicable, you will register for these benefits directly with the third-party provider and are to comply with the terms of each third-party provider directly
• Savara Beauty accepts no liability for third-party service issues

• By joining, you consent to Savara Beauty sharing your details with potential customers requesting an Agent in their area
• Shared details may include your name, phone number, email address and general location
• This is solely for customer connection and will not be sold
• Savara Beauty is not responsible for interactions between you and referred customers

• By participating, you consent to receiving advertising, marketing, and promotional material, with an option to opt out at any time via our various communication channels
• You will be added to our official WhatsApp communication channel for updates, support, and important notices
• Personal information may be shared within the Savara Beauty group of companies for operational purposes
• All communication complies with POPIA
• Your information is used only for purposes related to your Agent role

• A flat delivery fee of R80 applies. A surcharge may apply for outlying or remote areas
• The flat delivery fee is subject to change. Any changes will be communicated to you with reasonable prior notice
• Orders must be paid in full before processing
• Delivery takes 3–5 working days from confirmation, but may take longer for outlying areas
• Savara Beauty is not liable for courier delays or external circumstances

• If your order is damaged, defective, or incorrect, you must notify us at support@dotfragrances.co.za within 24 hours from the date you receive your order, with clear photos of the items you will be returning
• You have 7 days from the date you receive your order to return the goods to us for exchange
• Only items with genuine manufacturing or packaging defects may be returned and will be exchanged
• Products must remain unused, unopened, and in their original sealed packaging to qualify for a return or replacement

• No warranty is given that products are fit for any particular purpose, and you accept full responsibility for use and onward sale to customers
• You indemnify Savara Beauty against any claims arising from customers to whom you on‑sell products
• No liability shall arise for consequential damages, loss of profit, loss of business, or loss of data
• Use of the products is entirely at your or your customer’s risk
• We are not liable for reactions, sensitivities, or adverse responses to our products

• You shall not divulge the details of any other customer or agent to third parties
• You are an independent reseller of Savara Beauty products, not an employee thereof
• You are responsible for your own sales, earnings, customer relations and tax obligations
• You are responsible for keeping your login details secure
• You must represent the brand professionally and avoid false claims

• You may download and use approved marketing material provided
• All branding, logos, product names, and marketing assets remain the exclusive property of Savara Beauty
• You may not edit, alter, recreate, or modify any branding or marketing material in any way

The website and all products are provided on an “as is” basis. To the fullest extent allowed by South African law, we disclaim all warranties and are not liable for any indirect, incidental, or consequential damages resulting from your use of the website or products.

Savara Beauty may revoke Agent status for fraud, misuse, or breach.

Terms & Conditions may be updated periodically. Continued participation constitutes acceptance.

For support, email support@dotfragrances.co.za